Terms of Service

Wall of Love is operated by Strawberry Labs LLC, a company based in Sharjah, United Arab Emirates (“we”, “us”). By creating an account or using the hosted service at walloflove.net (the “Service”), you agree to these Terms and to our Privacy Policy. If you use the Service for an organization, you confirm you can bind it to these Terms, and “you” includes that organization. You must be at least 16 years old.

Keep your sign-in details secure and tell us promptly about any unauthorized use. You are responsible for activity under your account and for the people you invite to your projects.

Your plan provides access to the hosted Service. Wall of Love is proprietary software; access to the Service does not grant a license to its source code.

You keep ownership of the content you and your respondents submit. You grant us a worldwide, non-exclusive license to host, process, transcode, display, and deliver it only as needed to provide the Service, including on the walls and widgets you publish.

You are responsible for your use of testimonials. You agree to:

• publish only testimonials that respondents allowed to be used publicly, and honor requests to remove them;
• never fabricate, alter the meaning of, or misattribute a testimonial;
• disclose incentives you offer for testimonials (for example rewards or prize wheels) as required by consumer-protection rules such as the US FTC Endorsement Guides;
• have a lawful basis to collect and use respondents' personal data and provide them any notices the law requires.

Send testimonial requests only to people you have a genuine relationship with, such as your own customers, and comply with anti-spam laws. Do not upload purchased or scraped lists. We include an unsubscribe link in every invitation, enforce sending limits, and may pause sending for accounts with high bounce or complaint rates.

You may not use the Service to:

• publish unlawful, deceptive, hateful, harassing, or sexually explicit content, or content that infringes others' rights;
• upload malware or files meant to exploit our systems;
• probe, overload, or bypass security controls, rate limits, or plan limits;
• resell access to the hosted Service without our written permission.

We may remove content or suspend access that violates these rules, with notice where practical.

The Free plan is available at no cost with the limits shown on our pricing page. Pro costs $19 per month or $180 per year and includes one project. Each additional project costs $12 per month on monthly billing or $120 per year on yearly billing, prorated when added and removed when you delete the project. Prices exclude applicable taxes, are billed in advance through Stripe, and renew automatically until cancelled.

You can cancel at any time in billing settings; cancellation takes effect at the end of the current billing period and you keep Pro features until then. Payments are non-refundable except where required by law. If a payment fails, Pro features may be suspended until it succeeds. We will give at least 30 days' notice of price changes, which apply from your next renewal.

If you downgrade, your content is kept, but features and usage above the Free plan's limits pause until you upgrade again.

Integrations you connect, such as webhooks, Zapier, or payment providers, are governed by their own terms. We are not responsible for third-party services.

We work to keep the Service available and secure but do not guarantee uninterrupted operation. We may change or discontinue features; if we discontinue the Service entirely we will give at least 30 days' notice so you can export your content.

You may stop using the Service and delete your account at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or legal requirements. After termination we delete your content in line with our Privacy Policy.

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim is limited to the greater of the amount you paid us in the 12 months before the claim or US$100. Nothing in these Terms limits liability that cannot be limited by law.

You will defend and indemnify us against third-party claims arising from your content, your testimonials and how you use them, or your breach of these Terms.

These Terms are governed by the laws of the Emirate of Sharjah and the federal laws of the United Arab Emirates, without regard to conflict-of-law rules. The courts of Sharjah have exclusive jurisdiction over any dispute arising from these Terms or the Service, except that either party may seek urgent injunctive relief in any competent court. Nothing here removes mandatory consumer protections you have under the law of your country of residence.

These Terms are the entire agreement about the Service. If a provision is unenforceable, the rest remains in effect. We may update these Terms by posting a new version and, for material changes, notifying you in advance; continued use after the effective date means you accept them. Questions: support@walloflove.net.